The information below is covered by UK consumer protection legislation and English law

You are deemed to have read and accepted our terms and conditions when submitting your order. We recommend that you also read our delivery information prior to submitting orders for items of furniture.

To contact us, write to Funky kids furniture at Hippins, Playleys Place, Redmarley, Glos GL19 3NB, or call us (24 hour message line) on 01531 650974. Alternatively email us at any time via our contact us page.

Secure On-Line Ordering
Our site offers secure, encrypted and password-protected on-line shopping facilities for your peace of mind. The padlock will appear in your top address bar when you are inputting secured information. We accept credit and debit card payment, but if you prefer not to use card payment, you can print off your order and send it with a cheque made payable to Hippins at the above address. Alternatively you can telephone us with your order - the office is open from 9.30 until 3pm weekdays to speak to a member of staff, or you can get through to our 24-hour mail order line on (01531) 650974 and we will call you back to take your order details. Please have your shipping information, product details and credit card number ready when you call. Please note that we use an Australian shopping cart product, therefore you may at certain stages see an Australian web address whilst using our site. This is not a matter for concern, all pages of our site are safe to use and your personal information is always held securely. You can visit the software/shopping cart website to verify its authenticity, at www.ashopcommerce.com.au

If your item is not in stock, or is a made-to order item, we will usually email or telephone you with an expected delivery date. Stock items are normally dispatched by return, using courier or first class mail, but please allow 14 days for receipt. If an item is out of stock for longer than this, we will email you. Made-to-order items such as personalised blankets, door plaques and pictures will usually be dispatched within 21-28 days.

Returns policy
In the unlikely event that you are not delighted with your goods, we will offer you a replacement or refund.(*some exceptions apply, see below) We request that you return unsuitable goods to us in new, unused and saleable condition, complete with the original packaging. We request that you contact us within seven working days of receipt for a returns number prior to sending any items back, as we cannot accept returned items without a valid returns number. *Made-to-order and personalised items are non-returnable unless faulty. If you should find that an item delivered to you is faulty, please let us know as soon as possible. The item or defective part will be replaced if the fault is due to manufacturing or parts failure. Normal wear and tear, and consumable items such as light bulbs are not covered by this guarantee.

If your item should be delivered in less than perfect condition, due to damage in transit, please contact us WITHIN 24 HOURS so that we can claim on your behalf from the courier company. Keep the original packaging, and if possible email us with pictures of the damage. Items will be replaced or repaired and we will bear the cost of return carriage in such cases.  

Our returns policy complies with the UK's Consumer Protection (distance selling) regulations. The customer is responsibe for the cost of return postage, and we regret that original packing and postage costs cannot be refunded. For further information please refer to our delivery, postage and returns information accessed via the top menu bar

ITEMS RECEIVED AS GIFTS AND CHRISTMAS RETURNS;

ITEMS RECEIVED AS GIFTS; If you need to return an unwanted gift (excepting personalised and made to order items which are non-returnable) we will either need to have the payment details of the purchaser for a refund, or if you would rather they were not aware of the return, we can offer you a credit voucher to the value of the goods. There is no time limit on use of the credit voucher. We will accept back new, unused items (except personalised and made to order items) in their original packaging provided that they are in saleable condition, and you will need to notify us by email of your intention to return the item WITHIN SEVEN DAYS OF RECEIPT. Please use the contact page to email us for a returns number prior to sending the item back.

PLEASE NOTE THAT AS WE OFFER A SEVEN DAY MONEY BACK GUARANTEE (ON UNPERSONALISED AND STOCK ITEMS ONLY), YOUR INTENTION TO RETURN UNWANTED CHRISTMAS PRESENTS MUST BE SENT BY EMAIL BY 2ND JANUARY. PLEASE EMAIL US FOR A RETURNS NUMBER PRIOR TO SENDING ANYTHING BACK. PERSONALISED AND MADE-TO-ORDER ITEMS ARE NOT RETURNABLE.

Delivery charges
Our standard delivery charge (excluding furniture ranges and some heavy products, for which delivery surcharges are clearly displayed) is a weight based calculation and is dependant on shipping destination. You can use our 'calculate shipping' function by adding your shopping to your cart, and using the button below the cart on the left menu. Heavier items such as rugs, wooden accessories & furniture, and fragile items including lamps and mirrors cannot usually be shipped outside of the UK. We reserve the right to decline orders where the cost of shipping is more than the cost of the items purchased. If in doubt, please email for advice. 

Many of our furniture pieces are offered with a UK delivery and home assembly service. Some ranges incur a carriage charge, and some require simple home assembly. This is clearly stated within the product information.

Flat pack furniture which has been fully or partly assembled is deemed to be used and is therefore not returnable. We recommend that you carefully unpack and lay out the pieces to check for suitability and any damage or fault before starting to assemble. Courier damage should be notified within 24 hours. Manufacturing faults are covered by the manufacturers guarantee but please let us know as soon as possible of any such defect so that we can arrange repair or replacement. If you do not like the furniture you can return it as long as it has not been partly or fully assembled and you are responsible for return carriage costs. You must notify us of your intention to return any such item within seven working days of receipt. If it is found upon receipt in our warehouse that the item has been damaged or rendered unsaleable whilst in your possession we reserve the right to recover the cost of replacement or repair of said damaged or unsaleable pieces from you.

Delivery times vary on made-to-order furniture, please contact us if you require clarification. Made to order goods are not returnable unless found to be faulty upon receipt. Deliveries made by national carriers will be delivered by one man and delivered to your front door. The services used will only deliver the ordered items to the front door of the designated delivery address. This means that if you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only. Please understand that couriers and logistics companies are not insured to enter private premises. Please be aware that if you purchase a product with a doorstep delivery service (rather than a delivery and assembly service) and require assistance with the positioning of the product, you must arrange the assistance yourself. Please read our delivery information section accessed via the top menu bar for details of your obligations regarding deliveries.

US and other overseas CUSTOMERS; Please be aware that our site is based in the UK and prices are shown in GBP £ pounds sterling. For a guide to the equivalent price in dollars please use a currency converter website. Currency exchange rates are outside of our control. The price charged in pounds will be converted to dollars or euros at the rate applicable on the date your bank processes payment. Contact us to get a shipping quote for your order. Please note that we do not offer tax-free shipping and that our prices include UK VAT at 17.5%

Privacy statement 
Funky kids furniture is committed to protecting your privacy. We only use the information you supply to us lawfully, in accordance with the Data Protection Act 1998. It is our policy NEVER to sell, or otherwise disclose your details to third parties under any circumstances. We may occasionally email you with news of promotions or new product launches, but if you prefer not to receive such offers, you can email us to remove your email address from our file.